Frequently Asked Questions, FAQ | Murphy's Medical Lodging, Houston, TX

GENERAL QUESTIONS
APARTMENT QUESTIONS
POLICIES
BILLING AND PAYMENT
MOVING IN/OUT

GENERAL QUESTIONS ABOUT
MEDICAL LODGING

What is medical lodging?
Medical lodging is a homelike, cost-effective alternative to a Houston hotel or lengthened hospital stay. Murphy’s Medical Lodging provides all-inclusive, one-, two- and three-bedroom apartments near Texas Medical Center that are fully furnished and stocked with everything you need to feel comfortable from the moment you arrive. While we do not provide medical care, we are uniquely tuned in to our guests’ medical housing needs and can connect you to the places and people who do.
Who uses medical lodging?
Murphy’s Medical Lodging serves the Texas Medical Center community in Houston, TX. Our guests are medical patients, students and professionals, as well as their families. They come from around the world to access the internationally renowned Texas Medical Center’s nearly 50 institutions, including hospitals, clinics, research facilities and schools.
What does a Murphy’s Medical Lodging apartment offer that a hotel or hospital cannot?
Our furnished apartments offer a more private, comfortable and convenient alternative at substantial cost savings. We provide a family- and pet-friendly “home away from home” with larger space and all-inclusive amenities, such as a fully equipped kitchen and washer and dryer in every apartment. The Murphy’s Medical Lodging team goes above and beyond to familiarize you with your apartment and neighborhood. We strive to keep your stay hassle-free, with options like our door-to-door shuttle to Texas Medical Center facilities. As medical housing experts, we are mindful of ensuring an experience with conditions conducive to relaxation and recovery. View Murphy’s Hearthstone Values to learn more.

QUESTIONS ABOUT MURPHY’S APARTMENTS

Where are Murphy’s Medical Lodging apartments located?
Murphy’s Medical Lodging apartments are in high-end, gated apartment communities, only minutes to the Texas Medical Center in Houston and institutions like MD Anderson Cancer Center, the Methodist Hospital System and Texas Children’s Hospital. We offer an onsite shuttle to Texas Medical Center facilities, and our locations are convenient to shopping, dining, entertainment and public transportation. Visit Murphy’s Corporate Lodging to see additional furnished apartments in Houston, Texas.
What size apartments do you have available?
We offer multiple size floorplans for one-, two- and three-bedroom apartments. The square footage of our one-bedroom apartments ranges from 650 to 1,100 square feet, two-bedroom apartments from 850 to 1,300 square feet and three-bedroom apartments from 1,200 to 1,500 square feet. Please contact us if you have a special request or a question about which size apartments are available in a specific location.
What do I need to bring with me?
Murphy’s Medical Lodging furnishes every apartment with all items required for a comfortable stay. Our Texas Medical Center apartments include furniture, housewares, linens, home electronics and decorative items. Utilities, local telephone service, Internet and cable are provided and included in the rental price. Every-other-week housekeeping by our own staff is also included. Read details about What’s Included in Murphy’s Medical Lodging.
Are housekeeping services available?
Yes. Housekeeping is provided every other week and completed by our own housekeeping staff. Daily and weekly housekeeping can be arranged as needed for an additional charge.
Are laundry facilities available?
All of our apartments include a full-size washer and dryer as well as an iron and ironing board. Some of our properties offer dry cleaning pickup and delivery services.

MURPHY’S MEDICAL LODGING POLICIES

Is there a minimum stay?
We accommodate guests for nightly, weekly or longer stays. Stays less than 30 nights are based on availability.
Can I bring my pet?
Yes. Murphy’s Medical Lodging works with pet-friendly properties. However, there are some weight and breed restrictions, depending on the location. Refundable and non-refundable pet deposits are required. Please contact us for information.
What is the Murphy’s Guarantee?
If you are not completely satisfied, we will be happy to move you to any other available apartment. Just inform us of your concern within 24 hours of moving in, and we will correct the situation.

BILLING AND PAYMENT

How will I be billed?
You will receive a monthly invoice for upcoming rent, plus any additional charges for the past month, such as electrical overages. If you choose to pay by credit card, your account will automatically be charged at the beginning of every month, and you will receive an invoice showing the specific charges. We accept all major credit cards.
Will my insurance company cover my stay?
Your apartment rental might be covered by your insurance policy. Please contact us for more information about Murphy’s Medical Lodging billing procedures.
Can you bill my employer or school?
In the case of medical professionals and students, some guests have their monthly bills sent directly to their employer or school. In order to do this, we will ask you to have your employer or school complete a business credit application.

MOVING IN AND MOVING OUT

How do I check in or locate my apartment?
We make your check-in as easy as possible. Your Murphy’s Medical Lodging representative will supply you with all the details and instructions for locating your apartment prior to your arrival date. We will also send you a copy of the apartment community site map to help you find the exact location of your apartment. A lock box will be left on the apartment door in case you arrive after business hours. We do everything possible to ensure you have a smooth check-in to your apartment.
What time is check-in?
Our check-in time is 2pm.
What time is check-out?
Check-out is noon (12pm) for stays less than 30 days. If your reservation is for 30 days or longer, you have until midnight (12am) on the last day of your stay for checking out of your apartment.
How can I make a reservation or request a quote?
You may contact us by telephone or simply complete our online request form, and we will respond to you promptly.

FAQs